This Privacy Policy describes how Reptigen (referred to as the “Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from reptigen.com (the “Site”) or otherwise communicate with us.
For the purposes of this Privacy Policy, “you” and “your” refer to you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected in accordance with this Privacy Policy.
Please read this Privacy Policy carefully. By using or accessing any of our Services, you agree to the collection, use, and disclosure of your information as described herein. If you do not agree with this Privacy Policy, please do not use or access our Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, operational needs, legal or regulatory requirements. When we do, we will post the updated Privacy Policy on the Site and update the “Last updated” date accordingly. We may also take other steps required by applicable laws.
How We Collect and Use Your Personal Information
To provide our Services, we collect personal information about you from various sources depending on how you interact with us.
In addition to the specific uses described below, we may use your information to:
- Communicate with you
- Provide and improve our Services
- Comply with legal obligations
- Enforce our terms of service
- Protect the rights of the Site, our users, and others
What Personal Information We Collect
Information You Provide Directly
You may submit personal information to us when using our Services, including but not limited to:
- Basic contact details: name, address, phone number, email
- Order information: billing address, shipping address, payment confirmation
- Account details: username, password, security questions
- Shopping activity: items viewed, added to cart, or wish list
- Customer support communications: messages you send us
Some features may require you to provide specific personal information. Declining to provide this information may limit your ability to use certain features.
Information Collected Through Cookies and Similar Technologies
We collect certain information about your interaction with our Services (“Usage Data”) using cookies, pixels, and similar technologies. This may include:
- Device information
- Browser type and version
- Network connection details
- IP address
- Activity on the Site
Information from Third Parties
We may receive information about you from third-party vendors and service providers, including:
- Companies supporting our Site and services (e.g., shipping providers)
- Payment processors handling payment information like bank accounts or credit card details for order fulfillment
- Advertising partners using online tracking technologies such as pixels, cookies, and software development kits
Any information obtained from third parties will be handled in accordance with this Privacy Policy. We are not responsible for the accuracy of third-party data or their privacy practices.
For more information about third-party services and links to other websites, please see the relevant sections below.
How We Use Your Personal Information
Providing Products and Services
We use your personal information to deliver the Services and fulfill our contract with you. This includes:
- Processing your payments
- Managing and shipping your orders
- Sending notifications related to your account, purchases, returns, exchanges, or other transactions
- Creating, maintaining, and managing your account
- Facilitating returns and exchanges
- Enabling you to post reviews
Marketing and Advertising
With your explicit consent, we may use your personal information for marketing and promotional purposes, such as:
- Sending marketing, advertising, and promotional communications via email, SMS (text message), or postal mail
- Displaying personalized advertisements for products and services on our Site and other websites
SMS Marketing:
By providing your phone number and opting in, you consent to receive marketing messages via SMS, including updates, promotions, and offers. You can opt out at any time by replying “STOP” to any SMS message. We do not share your phone number with third parties except for service providers (e.g., SMS platforms) that help us manage and send marketing communications. You can also opt out during registration, checkout, or anytime thereafter.
Security and Fraud Prevention
We use your personal information to detect, investigate, and prevent fraudulent, illegal, or malicious activities. Please do not share your username, password, or other access credentials with anyone. If you believe your account has been compromised, contact us immediately.
Communicating with You
We use your personal information to:
- Provide customer support
- Improve our Services
This helps us be responsive, provide effective service, and maintain our business relationship with you.
Use of Cookies and Similar Technologies
Like many websites, we use cookies to improve your experience on our Site. For detailed information about the cookies we use.
We use cookies to:
- Remember your actions and preferences
- Run analytics and better understand user interaction
- Administer, improve, and optimize our Services
We may also allow third parties and service providers to use cookies on our Site to better tailor products, services, and advertising on our Site and others.
Most browsers accept cookies by default, but you can change your browser settings to reject or delete cookies. Please note that disabling cookies may negatively affect your user experience, including causing some features or functionality to stop working correctly. Additionally, blocking cookies may not fully prevent us from sharing certain information with third-party advertising partners.
How We Disclose Personal Information
We may share your personal information under certain circumstances, always subject to this Privacy Policy, including:
- With vendors or third parties who perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping
- When you direct or consent to disclosure, for example, to ship products or via social media login integrations
- Within our corporate group or affiliates, for legitimate business purposes
- In connection with a business transaction, such as a merger or bankruptcy
- To comply with legal obligations, respond to subpoenas or search warrants, enforce terms of service, and protect the rights of our Services, users, and ourselves
Categories of Personal Information and Recipients
| Category of Personal Information | Description / Examples | Categories of Recipients |
| Basic Contact Information | Name, address, phone number, email | Vendors and third parties who perform services on our behalf (e.g., internet service providers, payment processors, fulfillment partners, customer support, data analytics) |
| Account Information | Username, password, security questions | Vendors and third parties who perform services on our behalf |
| Order Information | Order details, shipping address, payment confirmation | Vendors and third parties who perform services on our behalf |
| Shopping Support Information | Information included in communications with customer support | Vendors and third parties who perform services on our behalf |
| Internet or Other Network Activity (Usage Data) | Device information, browser type, IP address, interaction data | Business and marketing partners |
| Commercial Information | Records of products or services purchased and shopping behavior | Business and marketing partners |
Use and Disclosure of Sensitive Personal Information
- We do not use or disclose sensitive personal information to infer characteristics about individuals.
- Over the past 12 months, we have shared (but not “sold” in the legal sense) personal information for advertising and marketing purposes with business and marketing partners, including categories such as basic contact details, order, and account information.
User-Generated Content
- The Services may allow you to post product reviews or other content.
- Any content you post in public areas will be accessible to anyone.
- We do not control who accesses this information and cannot guarantee the privacy or security of publicly posted content.
- We are not responsible for the accuracy, use, or misuse of any information you make publicly available or receive from others.
Third-Party Websites and Links
- Our Services may contain links to third-party websites not controlled or affiliated with us.
- We encourage you to review their privacy and security policies carefully.
- We are not responsible for the privacy, security, or content accuracy of these external sites.
- Information you share on third-party social platforms or public areas may be accessible by others and subject to those platforms’ policies.
- Inclusion of third-party links does not imply endorsement unless explicitly stated.
Children’s Data
- Our Services are not intended for children under 16 years old.
- We do not knowingly collect personal information from children.
- If you are a parent or guardian and believe your child has provided us with personal information, you may contact us to request deletion.
- As of the effective date, we do not have actual knowledge of sharing or selling personal information of individuals under 16.
Data Security and Retention
- No security system is completely foolproof; we cannot guarantee “perfect security.”
- Information sent to us may not be fully secure while in transit.
- We recommend taking appropriate precautions when sending sensitive information.
- How long we retain your personal information depends on factors such as:
- The need to maintain your account
- Compliance with legal obligations
- Our legitimate business interests
Your Rights and Choices
Depending on where you live, you may have some or all of the rights listed below regarding your personal information. Please note that these rights are not absolute and may apply only in certain circumstances. Additionally, in some cases, we may decline your request as permitted by law.
Rights You May Have
- Right to Access: You may request access to the personal information we hold about you, including details about how we use and share your information.
- Right to Delete: You may request that we delete personal information we maintain about you.
- Right to Correct: You may request that we correct any inaccurate personal information we maintain about you.
- Right to Data Portability: You may request a copy of the personal information we hold about you and ask us to transfer it to a third party, subject to certain conditions and exceptions.
- Right to Opt-Out of Sale, Sharing, or Targeted Advertising: You may direct us not to “sell” or “share” your personal information, or to opt out of the processing of your personal information for targeted advertising, as defined by applicable privacy laws. If you visit our site with a global privacy control opt-out preference signal enabled, we will treat this as a request to opt-out of sale or sharing for the device and browser you are using.
- Right to Limit Use and Disclosure of Sensitive Personal Information: You may direct us to limit our use or disclosure of sensitive personal information to only what is necessary to perform the Services or provide the goods reasonably expected by an average individual.
- Restriction of Processing: You may request that we stop or restrict processing your personal information.
- Withdrawal of Consent: Where we rely on your consent to process your personal information, you may withdraw that consent at any time.
- Right to Appeal: If we decline your request, you have the right to appeal our decision by contacting us directly.
Managing Communication Preferences
We may send you promotional emails. You can opt out of receiving these at any time by using the unsubscribe option in our emails. However, we may still send you non-promotional emails related to your account or orders.
You can also opt out of receiving SMS marketing messages by replying “STOP” to any message or by contacting us directly.
Exercising Your Rights
You may exercise any of these rights through our website or by contacting us at the information provided below. We will not discriminate against you for exercising your rights.
To verify your identity and protect your privacy, we may request information such as your email address or account details before fulfilling your request.
You may designate an authorized agent to act on your behalf. We require proof of authorization from the agent and may need to verify your identity directly.
We will respond to your requests in a timely manner as required by applicable law.
Complaints
If you have complaints about how we process your personal information, please contact us using the details below.
If you are not satisfied with our response, depending on where you live, you have the right to appeal or file a complaint with your local data protection authority.
International Users
Your personal information may be processed by staff and third-party providers in various countries, including the United States.
If we transfer your personal information outside of Europe, we rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses or equivalent UK agreements, unless the transfer is to a country with an adequate level of protection.
Contact Us
If you have any questions about our privacy practices or wish to exercise your rights, please contact us:
- Phone: +1 800-521-0971
- Email: service@reptigen.com
- Address: 2116 W McCormick St, Wichita, KS 67213, United States